Return & Refund Policy

Last updated 26th February 2022 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our Return & Refund Policy.

RETURNS

All return requests must be initiated within thirty (30) calendar days of the purchase date.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number and our Returns Address. After receiving the RMA number and Return Address, place the item securely in its original packaging (if possible) with the Order Number & Your Postcode.

Please note, apart from items that have arrived damaged, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to post your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) working days from the receipt of your item to process your return. Refunds may take up to ten (10) working days to appear on your bank statement (this depends on your bank or credit card company). We will notify you by email when your return and refund have been processed.

You can request the cancellation of your order before the order is prepared for dispatch.
Orders are often prepared for dispatch before the status of your order is updated. Please contact us to check if your order has not already been prepared for dispatch.

Refunds of orders containing NHS items are subject to a fee of 0.50 GBP + additional fees such as advertising/cashback if you are unable to verify or refuse to verify your active employment in the NHS (England, Wales, Scotland, Northern Ireland, Isle of Man).
The above fee will not apply if you have verified your employment in the NHS.

The fees below are in addition to any other fees mentioned before or after this section:

Unverified NHS Orders cancelled before dispatch are subject to a charge of the order total.

PayPal: 2.9% + 0.30p (GBP)
Credit/Debit Card: 1.4% + 0.20p (GBP)

This fee is charged for Credit/Debit Card or PayPal payments to cover the non-refundable fee we are charged for processing payments.
Orders paid via Bank Transfer are not charged this fee.

EXCEPTIONS  

For defective or damaged products, please contact us to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]elanyardshop.co.uk or our Contact page.