During checkout, you will be required to enter your NHS email address or provide your NHS issued ID Card if you are attempting to purchase an NHS item.
We have implemented an automated verification process for email verification.
After ordering, an email will be sent to your NHS email account. The email will contain a link that you can click to verify your order.
We encourage customers to contact us if they have not received their verification email one hour after payment confirmation.
We are aware that some trusts block this link. Because of this, we also include a passphrase in the email. You can contact us with this passphrase and your order number for us to verify your order.
If you do not have access to an NHS email account, you will be able to upload your NHS Issued ID Card which we will manually review.
** Blue Light Cards, University Student Cards or similar will be rejected **
The image of your NHS ID will be deleted from our website after we confirm your order. Your photo can be covered if you wish.
Delivery to NHS Premises
Orders being sent directly to a NHS premises (NHS Hospital, Doctors Surgery, etc) do not require verification via Email or ID.
You will be able to tick a box indicating that your order is being sent to an NHS premises which we will manually verify.
This process can take longer than the email and ID verification methods.