NHS Verification Requirements

You can now report the unauthorised sale of NHS items here.

In order to protect the NHS and its staff, we are only sending NHS items to people who can prove they currently work for the NHS. That’s why you won’t find our NHS Items on eBay or Amazon.

During checkout, you will be required to enter your NHS email address or provide your NHS issued ID Card if you are attempting to purchase an NHS item.

Email Verification

We have implemented an automated verification process for email verification.

After ordering, an email will be sent to your NHS email account. The email will contain a link that you can click to verify your order.
We encourage customers to contact us if they have not received their verification email one hour after payment confirmation.

We are aware that some trusts block this link. Because of this, we also include a passphrase in the email. You can contact us with this passphrase and your order number for us to verify your order.

ID Verification

If you do not have access to an NHS email account, you will be able to upload your NHS Issued ID Card which we will manually review.
** Blue Light Cards, University Student Cards or similar will be rejected **
The image of your NHS ID will be deleted from our website after we confirm your order. Your photo can be covered if you wish.

Delivery to NHS Premises

Orders being sent directly to a NHS premises (NHS Hospital, Doctors Surgery, etc) do not require verification via Email or ID.
You will be able to tick a box indicating that your order is being sent to an NHS premises which we will manually verify.

This process can take longer than the email and ID verification methods.


If you are unable to / refuse to verify your active service in the NHS, the order will be cancelled in-line with our terms and conditions.
This can be done via our NHS Unverified Cancellation Form.